Newsletter #296

Newsletter #296 - December 9, 2015

The Power of Love


>>> The Power of Love >>>

In one of the forums we're involved with, there was an interesting discussion this week. A survey was done on a boat-of-interest that discovered a major flaw resulting in the termination of the sales agreement. Someone wanted to know about the flaw and the name of the boat. This created a bit of a controversy between the confidentiality of the survey, naming the boat, loss of value, and more.

We understand the issues and the uncomfortable nature of disclosing something about a friend's boat. There's something that feels wrong about it. But step away from that for a minute...

The flaw of that boat exists. As a result of the contract termination, the seller knows the problem. They might not want that information put out but is that really right?

Going further, perhaps the flaw in this case is a possible common flaw. Perhaps it's something that the manufacturer should be made aware of to stop the problem from happening in new boats. Or warn existing owners. But we can't tell because the details of this story remain private, hidden. As a community, we're hurt by this.

Open reporting of information can be uncomfortable. Some marinas and boat yards have had to learn this the hard way - by having negative reviews written. The poor quality facilities blame ActiveCaptain. The good ones pour over every word to completely understand what's being said to learn from it. They change their actions because of it. And as a result, the services all boaters receive are a little better.

Don't worry, we're not going to create a CarFax database for boats. But we'd support something like that because the result would be better boats.

Most people think that review sources like ActiveCaptain are filled with unhappy customers who just want to lash out at businesses when something goes wrong. We once wrote that there are many more 4 and 5 star reviews for marinas than 1 and 2 star ones. Someone responded to that saying that our whole system was flawed. With our number of users and reviews, we should have a perfect bell curve distribution.

That comment forgot one important point - the poor businesses, those who receive the larger share of 1 and 2 star reviews, end up going out of business. We should have mostly 4 and 5 star facilities!

Don't fear the sharing of experiences, whether about a marina stay or a boat. Surveying and boat brokering needs to change because we're all being hurt by the silence they demand from us.

Nearly all deep human thoughts can be expressed through a song lyric In this case, Huey Lewis sang it best, "The power of love is a curious thing, make one man weep, make another man sing. Change a hawk to a little white dove, more than a feeling, that's the power of love."

Show your love, share your experiences.



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Dylan and Dee Dee had a wonderful time visiting Old Port Cove Marina in North Palm Beach, FL this week. Sure they loved walking the docks to pick out their next yacht and the great treats the ladies in the office had for them. But the highlight was getting to see Mellow, Dee Dee's half sister and Dylan's, well, it's too hard to figure out. You can check out their afternoon at the dog park on Dylan and Dee Dee's blog:
http://www.takingpaws.com

Karen and Jeffrey Siegel
aCappella
Castine, Maine

www.activecaptain.com
sharing the experience

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Newsletter Archive
We are currently merging the different ActiveCaptain websites into a single website.

Because of this, all later newsletters are being only put onto the ActiveCaptain Help Center found here:
ActiveCaptain Help Center : Newsletters

Older newsletters will be duplicated here until these pages are removed.

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