Newsletter #281

Newsletter #281 - August 26, 2015

Here's What You Told Us


>>> Here's What You Told Us >>>

We were blown away by the response to our request for feedback on Services. Blown away by the number of you who took the time to respond. Blown away by your thoughtful replies. Blown away by your many, many kind and supportive words. Just to answer a common question, no, we can't hear too often how much you love ActiveCaptain!

It took a week of evenings but we went through all of the emails. They were sorted, categorized, counted, and evaluated. Mostly, they helped us to understand what we need to do next.

Here's the 4 main things you told us:

- ActiveCaptain and eBoatCards need to be combined.
It has always been in the plan but we're going to work on making that happen earlier, especially before more Services capabilities are added. There will be one website - ActiveCaptain.com. All of the functionality will be in that one place.

- Much better help is needed.
We're going to re-develop an entirely new help module. We'll then fill it out with screen shots, short explanations, and good links to guide you and help you. We're also looking into creating short videos to explain the basic concepts of what all these capabilities provide. We forget that we need to go slow to bring you along with the concepts since most of you do not live and breath ActiveCaptain like we do.

- Bottom painting was a bad choice.
We thought it was good because it involves hauling, bottom painting, mechanical work, washing/waxing, and other services. We know that most boaters do their own bottom painting. So did we until our current boat. But calling out that category made many people not look at the other categories available (there are 25 categories live right now - engine mechanics, air conditioning, canvas, surveyors, and more).

- Reviews need to have some anonymity if desired.
Although ActiveCaptain isn't completely anonymous since it requires email validation, ActiveCaptain ties reviews to the captain name which can be somewhat anonymous. Services needs to have the option of using your electronic boat card identification (aCappella, Castine, ME, US) or your captain name to shield your direct identity from view.


There were many hundreds of other suggestions. They've all been written down for implementation. They were fun to read and it was enlightening.

Thank you all for so much feedback. One last thing that came screaming out to us through this process - we need to ask you more often what you think. There is no better community of active and experienced boaters anywhere and we need to listen more. We will.



>>> Defender 1st >>>

Watch this spot every week in the emailed newsletter for the Defender 1st special promotion. To sign up for the newsletter, create a new ActiveCaptain account at:
https://activecaptain.com/register.php

...or log into the ActiveCaptain website and select My Account at the top right of the page and make sure the Newsletter checkbox is checked.

Remember - Defender 1st: one product, one week, one incredible price.

When you're thinking about purchasing boating supplies, think of Defender first.



Dylan and Dee Dee have officially become crew once again. We threw off the lines Tuesday morning and headed toward the Chesapeake Bay. There was no worry about this hard working crew. They took up their duties like the pros they are. You can follow their adventures on Dylan and Dee Dee's blog:
http://www.takingpaws.com

Karen and Jeffrey Siegel
aCappella
Castine, Maine

www.activecaptain.com
sharing the experience

www.eboatcards.com
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Newsletter Archive
We are currently merging the different ActiveCaptain websites into a single website.

Because of this, all later newsletters are being only put onto the ActiveCaptain Help Center found here:
ActiveCaptain Help Center : Newsletters

Older newsletters will be duplicated here until these pages are removed.

2016-03-02 #308 - Unexpected Benefits
2016-02-24 #307 - UK's MCA
2016-02-17 #306 - Chartplotter Support Questions
2016-02-10 #305 - One Giant Leap
2016-02-03 #304 - Bahamas Internet
2016-01-27 #303 - Community Anchoring
2016-01-20 #302 - Sharing Your Identity
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2015-12-30 #299 - The Power of Sharing
2015-12-23 #298 - Joyful times
2015-12-16 #297 - Thoughts of Cuba
2015-12-09 #296 - The Power of Love
2015-12-02 #295 - Windyty
2015-11-25 #294 - Mary Had a Little Lamb
2015-11-18 #293 - DeLorme inReach
2015-11-11 #292 - Celebrating Furuno
2015-11-04 #291 - Your ActiveCaptain Identity
2015-10-28 #290 - iPad/Android Tablet Owners
2015-10-21 #289 - The Top 5 Things...
2015-10-14 #288 - Skype
2015-10-07 #287 - Locations 1.2
2015-09-30 #286 - Cell Phone Frequency Issues
2015-09-23 #285 - Cell Phone Unlocking
2015-09-16 #284 - Mr SIM Card
2015-09-09 #283 - Route Storage & Sharing Continued
2015-09-02 #282 - Route Storage & Sharing
2015-08-26 #281 - Here's What You Told Us
2015-08-19 #280 - Bahamas 2016
2015-08-12 #279 - What is Services Missing?
2015-08-05 #278 - Aqua Map for Android
2015-07-29 #277 - Obtaining Critical Mass
2015-07-22 #276 - Our Backup Anchor
2015-07-15 #275 - Which Anchor is Best
2015-07-08 #274 - Pocket Mariner's SeaNav
2015-07-01 #273 - Services Galore
2015-06-24 #272 - Canvas and Upholstery Services
2015-06-17 #271 - Locations, Locations, Locations
2015-06-10 #270 - Keeping Track of Everything - 4

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