Newsletter #273

Newsletter #273 - July 1, 2015

Services Galore

>>> Services Galore >>>

The day has finally arrived. We've added 19 new service categories. These are the most common services used by boaters. From engine mechanics, carpentry, bottom painting, and electronics to washing, waxing, and painting facilities, the mechanism is now in place to search and write reviews. Check out what's now available here:

Existing ActiveCaptain boatyards have been pre-loaded into each of the service categories. It was a simple way to get a large number of businesses into the database. They are now awaiting your reviews. However, smaller businesses might not be in the system yet. We need your help to get them listed too. Don't forget about that fantastic diver that saved you. Or the guy you go out of your way to have wax your boat. Document your experiences because doing that prompts others to do the same. Then when you are looking for a service, you'll have a large list of reviews to help you make your decisions.

Realize too that going to a boatyard now might result in 4-5 reviews. Continue to review the general impression of the yard in ActiveCaptain. But the Services capability now allows you to give a rating and review about just the haul out, bottom painting, gelcoat repair, or waxing experience you had. Most boaters have been to a yard that excelled in some areas but not in others. That's good information for a boater to know. At this early stage, it's appropriate to provide reviews for services received as far back as 3 years ago. Beyond that is too long ago.

One drawback to pre-loading this information is that some boatyards will be listed in categories where they do not offer the service. The business or a boater can indicate that the business should be removed from the service category by following the instructions below.

There is now some basic help available. We have a bigger help project underway to develop a better help section on the eBoatCards website. Most of the capabilities should be obvious to use - look around and try things. The basic help page is at:

You can also get to that page by clicking Help at the bottom of every page on

For boaters, here are the basics:

1. You must have an electronic boat card to be able to write reviews. Use your ActiveCaptain email / password to log into the website.

2. Click Services at the top right. That brings you to the list of service categories. Click on the service you're interested in.

3. Use the Map or the List to find businesses. Play with the map mode a little - it's really easy once you get the hang of how the Search Again button works.

4. Click on a particular business to get their information or read their reviews. When viewing their record, click Edit to submit additions or corrections. Click Write a Review to create or edit your review on the business. You can always go back and edit your review.

5. If the business does not provide the service, check the, "This business does not offer this service" checkbox in the edit page for the business. In general, give us as much information about your edits as possible. There is a field where you can write notes to help us in the evaluation of the newly edited information.

6. When editing a business, always make sure the map marker is located on the approximate location of the business. This will help others to find the business when they are looking in a geographic area.

For businesses, here are the basics:

1. Make sure you have an ActiveCaptain account. Use that to create a business account in The name of the business account should be the name of your business.

2. Click Services at the top right and find the categories where your business should be located. Use the search field in the services section to find your business or use the map to look around your area.

3. If your business is listed, click it to display the full record for your business. Click Edit to make additions or corrections to your record. Make sure to select Yes for "Is this your business?" Doing that will give you special editing capabilities in the future.

4. If your business is not listed, click "Add Business" on the left side to create a new business or add an existing business to this service category. Businesses are listed once and then added to each category for the services they perform. Make sure your business is not already in the database before creating a new business record.

We'll be writing more in upcoming weeks to provide additional help on different aspects of this new capability. There are also many changes coming - like a business in multiple service categories will give a summary rating and review count for each of the categories they are listed in along with their ActiveCaptain rating and review count.

The development list for additions in already 5 pages long. Today doesn't represent the end of software development for Services. It's only the very beginning.

>>> Defender 1st >>>

Watch this spot every week in the emailed newsletter for the Defender 1st special promotion. To sign up for the newsletter, create a new ActiveCaptain account at:

...or log into the ActiveCaptain website and select My Account at the top right of the page and make sure the Newsletter checkbox is checked.

Remember - Defender 1st: one product, one week, one incredible price.

When you're thinking about purchasing boating supplies, think of Defender first.

Dylan and Dee Dee have had yet another week of no swimming at Indian Bar. Really, they are calling for someone, anyone, to call the ASPCA to report this terrible treatment. But with the house under contract, an estate auction scheduled, and uncooperative weather - including a Nor'easter over the weekend - they have been confined to walks and time on the town dock. If you are interested in seeing firsthand the gross mistreatment the crew must endure, check out Dylan and Dee Dee's blog:

Karen and Jeffrey Siegel
Castine, Maine
sharing the experience
Social Navigation for Active Captains

Newsletter Archive
We are currently merging the different ActiveCaptain websites into a single website.

Because of this, all later newsletters are being only put onto the ActiveCaptain Help Center found here:
ActiveCaptain Help Center : Newsletters

Older newsletters will be duplicated here until these pages are removed.

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